Effective Date: August 24, 2026
1. INTRODUCTION AND ACCEPTANCE
1.1 Welcome statement and business overview:
Ae Game Golf is an indoor golf facility committed to helping golfers like you bring your “Ae” Game. We offer golf instruction and practice space to golfers of all abilities. At our facility, we have three full swing golf simulators with Trackman 4 technology as well as a putting studio. The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference constitute a legal agreement (collectively, this “Agreement”) and are entered into by and between you (“you”, “your”, “User”, “Client”) and Ae Game Golf (“business”, “facility”, “we”, “us”, and “our”). This Agreement contains important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that apply to your use of Ae Game Golf and our services. Please read the Agreement carefully.
1.2 Agreement to terms by using facility/services:
By entering our facility, booking or participating in golf lessons, using our golf simulators, becoming part of our Membership Program, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Your continued use of our facility constitutes ongoing acceptance of these terms, including any modifications or updates. If you do not agree to these terms, you must immediately cease using our facility and services. Agreement is required before first use of any services, verbal confirmation or signed acknowledgment may be required for certain services. These terms apply to all users including members, guests, lesson participants, and event attendees
1.3 Age requirements and parental consent for minors:
Clients under the age of 18 are considered minors and must have a parent or legal guardian present during their first visit to review and accept these Terms and Conditions on their behalf. Minors must be supervised by a parent or guardian at all times while using the facility. Parents or guardians are fully responsible for the actions and safety of minors in their care.
1.4 Right to refuse service.
We reserve the absolute right to refuse service to any person at any time, for any reason, at our sole discretion. This includes but is not limited to refusal based on: violation of facility rules, inappropriate conduct, intoxication, failure to follow safety protocols, disruptive behavior, non-payment of fees, or any behavior deemed detrimental to other customers’ experience. We may deny entry, terminate ongoing services, or ask any individual to leave the premises immediately without refund. This right extends to refusing future bookings, lesson scheduling, or facility access to individuals who have previously violated our policies. No explanation is required for refusal of service, though we may provide one at our discretion. Refusal of service does not constitute discrimination based on protected characteristics under applicable law
2. DEFINITIONS
2.1 Key terms:
- “Client” refers to any individual using Ae Game Golf services, including members, guests, lesson participants, and event attendees
- “Member” refers to individuals who have purchased a membership package as defined in our Membership Terms and Conditions
- “Facility” refers to the indoor golf facility located at 322 Reservoir St, Needham MA, 02494
- “Equipment” refers to all golf clubs, balls, simulators, launch monitors, training aids, and other property owned by Ae Game Golf
- “Services” refers to all offerings provided by Ae Game Golf including simulator rentals, instruction, and related activities
2.2 Business operating name and legal entity:
The business operates as “Ae Game Golf” and is a limited liability company registered as Ae Game Golf, LLC in the Commonwealth of Massachusetts.
2.3 Facility description and location:
Ae Game Golf is an indoor golf training facility located at 322 Reservoir St, Needham MA, 02494. The facility features Trackman Golf simulator bays for full swing practice and a putting studio for putting practice and analysis.
3. SERVICES OFFERED
3.1 Indoor golf simulator sessions:
Ae Game Golf offers Trackman full swing simulator sessions and putting studio sessions. Simulator rental credits can be purchased individually or in credit packages. Additional discounts are available to members only. All lesson and simulator rental appointments start on the hour and last for 1 hour (60 minutes). All simulator session credits (excluding membership monthly credits) expire after 24 months.
3.2 Instruction and coaching services:
We offer a variety of golf instruction formats, including private lessons, group lessons, and weekly group clinics. Lesson format and price will vary across our instructors. Additional discounts are available to members only. Visit our website (aegamegolf.com) for more information. All lesson credits expire after 24 months.
3.3 Demo Equipment:
We have a limited number of demo golf clubs available for our clients to use. Any client interested in using one of our demo clubs must first check with a member of our staff before proceeding. While we do not normally allow off-site usage of our equipment, exceptions can be made in special circumstances. Clients can be held responsible for any lost, stolen, or damaged equipment.
3.4 Private events and group bookings:
For all private event/league inquiries, contact Ae Game directly and we will do our best to accommodate you.
3.5 Membership programs:
Ae Game offers a membership program for clients who want more from their Ae Game Golf experience. Visit our website or see our Membership Terms and Conditions for more details.
4. BOOKING AND RESERVATIONS
4.1 Reservation system and procedures:
Scheduling of appointments can be made via our website (aegamegolf.com), phone (781 214-0070), through the third party scheduling app (e.g. Mindbody), or in person by speaking with one of our staff. You may cancel your booking through the scheduling app, by calling our facility, or by informing a member of our staff directly. A client who fails to show up for a scheduled appointment and does not cancel at least 2 hours before their scheduled appointment will be subject to the full price of the service. Clients may show up a maximum of 10 minutes before the specified time of their appointment. Upon the conclusion of their appointment, all personal belongings must be removed from the bay before the start of the following appointment slot.
4.2 Booking windows:
Non-members may book simulator rentals up to 7 days in advance, and lessons up to 14 days in advance. Ae Game Members may book appointments (both simulator rentals and lessons) up to 30 days in advance.
4.3 Advance booking requirements:
For all advanced bookings further than 30 days in advance, contact us directly via phone (781 214-0070) or email (info@aegamegolf.com).
4.4 Walk-in availability policy:
Walk-ins are accepted if an appointment slot is open as indicated by our schedule. We recommend clients book their appointment through our website or the scheduling app, or contact us via phone before arriving at our facility to ensure an open slot is available.
4.5 Group booking procedures:
For all group lesson bookings and any group simulator rental bookings larger than 4 individuals or 2 simulators, contact Ae Game directly via email (info@aegamegolf.com).
5. PAYMENT TERMS
5.1 Accepted payment methods:
We accept all major forms of payment including cash, check, credit cards (Visa, MasterCard, American Express, Discover), and debit cards. Payment is required at the time of booking the appointment.
5.2 Pricing structure:
For all services, payment can be made through the purchase of individual appointment credits or credit “Packs”. All of our specific pricing options can be found on our website (aegamegolf.com). Credits can be used only for the corresponding appointment type and cannot be transferred to a different service category. All appointment credits activate on the date of sale and expire after 24 months (2 years).
5.3 Membership fee structures:
The Ae Game Membership monthly fee is $200. By signing up for our membership program, the client agrees to be charged automatically every 30 days to keep their membership active. The first charge will occur on the date the membership becomes active. Membership will remain active until cancelled by the client or terminated according to the policies in this agreement and the Membership Terms and Conditions. Visit our website (aegamegolf.com) or see our Membership Terms and Conditions for more information.
5.4 Tax information and receipts:
All prices are subject to applicable state and local sales taxes. Receipts are available upon request for all transactions. For membership fees and recurring charges, receipts will be provided via email.
6. CANCELLATION AND REFUND POLICY
6.1 Customer cancellation timeframes:
All clients are required to cancel at least 2 hours prior to their appointment. Appointments can be cancelled through the scheduling app or by phone (781 214-0070). Clients who fail to cancel on time will be responsible for the full cost of the appointment.
6.2 No-show policy and charges:
A client who fails to show up for a scheduled appointment and does not cancel at least 2 hours prior to their appointment will be subject to the full price of the service. If the client does not have any active appointment credits on their account, the credit/debit card on file will be charged for the full cost of the appointment. If the client has no active credits or a valid credit/debit card on file, the client will be barred from booking appointments until payment is provided for the overdue appointment fee.
6.3 Refund eligibility and processing:
Refunds will be given at our discretion for cancelled services that meet our cancellation timeframes. Refunds will not be given for unused service credits, except under special circumstances at our discretion, such as a client relocating more than 50 miles away and being unable to commute to our facility. Refunds can only be issued for retail product purchases if the product is unused and still in its original packaging. All product returns and refunds are subject to the vendor’s refund terms. Refunds will be processed to the original payment method within 7-10 business days. Non-refundable services and products are clearly marked as such at the time of purchase. Refund requests must be submitted in writing to info@aegamegolf.com.
6.4 Membership cancellation terms:
Members may cancel by calling (781) 214-0070 or emailing info@aegamegolf.com. Membership remains active through the end of the current billing period after cancellation request. No refunds will be provided for partial month usage upon cancellation. See our Membership Terms and Conditions for more information.
7. FACILITY RULE AND CONDUCT
7.1 Dress code and footwear requirements:
At Ae Game Golf we do not have a strict dress code. We recommend clients wear golf attire, but gym clothing or other casual attire is acceptable. If a client chooses to wear golf shoes, we require that the shoes be spikeless or have plastic spikes; metal spikes are prohibited.
7.2 Behavior expectations and etiquette:
We ask that clients be respectful of ongoing lessons and practice sessions in the other bays. This includes maintaining reasonable noise levels. Disruptive or inappropriate behavior will not be tolerated and may result in immediate removal from the facility without refund.
7.3 Food and outside beverage policies:
Clients are allowed to bring outside food and beverages. We ask that clients discard all trash before leaving. Alcohol is prohibited on the premises. Clients under the influence of alcohol or any controlled substances will be denied entry or asked to leave immediately without refund.
7.4 Photography and recording restrictions:
Clients are free to record themselves or export videos of their swing from Trackman. The recording or filming of other clients is prohibited without their explicit consent.
7.5 Equipment handling and care requirements:
We require clients to use all equipment (including launch monitors, cameras, computers, demo clubs, and training aids) properly and as instructed. Clients should ask a member of our staff if they are unsure of how to properly use a piece of equipment. Clients may be held financially responsible for any damage to Ae Game equipment resulting from improper use.
7.6 Personal equipment policies:
Clients are welcome to bring and use their own golf clubs, shoes, and training aids. Ae Game Golf is not responsible for loss, theft, or damage to personal property brought onto the premises. Personal equipment must be compatible with our simulators and used in a manner that does not damage our facility or equipment.
8. SAFETY REQUIREMENTS AND PROCEDURES
8.1 General safety rules and warnings:
All clients must follow safety instructions provided by Ae Game Golf staff at all times. Golf activities involve inherent risks including but not limited to: being struck by golf clubs or balls, muscle strains, slips and falls, and other injuries. Clients are responsible for their own safety and the safety of others in their vicinity. Always be aware of your surroundings and ensure adequate space before taking practice swings or hitting shots.
8.2 Equipment inspection and reporting damage:
Clients should visually inspect all equipment (clubs, balls, mats, nets, simulators) before use. Any damaged, defective, or unsafe equipment must be reported to staff immediately and should not be used. Do not attempt to repair or modify equipment yourself. Ae Game Golf is not responsible for injuries resulting from the use of equipment that was visibly damaged but not reported.
8.3 Emergency procedures and exits:
Familiarize yourself with emergency exit locations upon entering the facility. Emergency exits are clearly marked throughout the facility. In the event of an emergency, follow staff instructions and evacuate the building calmly and quickly. Do not use elevators during emergencies. Assembly point locations will be indicated by staff during evacuation.
8.4 First aid and incident reporting:
A first aid kit is available on the premises. In the event of any injury, no matter how minor, immediately notify a staff member. All incidents and injuries must be reported to Ae Game Golf staff at the time they occur and documented. For serious injuries or medical emergencies, call 911 immediately and then notify staff. Ae Game Golf will cooperate fully with emergency medical personnel.
9. LIABILITY AND SAFETY
9.1 Assumption of Risk:
By using our facility or services, you acknowledge that participation in golf activities involves an element of risk and danger of accidents. You certify that your physical condition is sufficient for full participation and you knowingly assume all such risks.
9.2 Release and Waiver:
You hereby release and discharge Ae Game Golf, LLC, its owners, directors, officers, members, managers, employees, servants, and agents from any and all liability resulting from your participation in any aspect of the Ae Game Golf facility or services.
9.3 Medical Disclosure:
You understand it is your responsibility to inform Ae Game Golf and any of its coaches and personnel in advance of any medical conditions or any other special needs or restrictions that you might have, and to notify the appropriate individuals of any health issues that might in any way affect your participation.
9.4 Medical Authorization:
You hereby authorize Ae Game Golf to seek and obtain medical care for you if its personnel deem it reasonable to do so, and you assume responsibility for any and all costs associated with treatment for any injury or health issue that arises during your participation.
9.5 Indemnification:
You agree to release, indemnify, and defend Ae Game Golf, its owners, Ae Cahill or his successors, and their respective directors, officers, members, managers, employees, servants and agents from and against any claim, demand, liability, loss, damage or cost that arises from your participation in the Ae Game Golf facility or services, including without limitation attorney’s fees which any of them or their representatives may have to pay if any litigation or other claim arises from your participation.
9.6 Binding Agreement:
You acknowledge that this waiver and release will be binding on you, and your respective successors, administrators, executors, heirs, and representatives.
10. INSURANCE
10.1 Business insurance coverage limitations:
Ae Game Golf maintains general liability insurance as required by law. However, this insurance does not cover injuries to clients resulting from their own actions, negligence, or assumption of risk. Our insurance does not extend to personal property brought onto the premises.
10.2 Property damage responsibility:
Clients are responsible for any damage they cause to Ae Game Golf property, equipment, or facilities. This includes but is not limited to damage to simulator screens, launch monitors, flooring, walls, golf clubs, and any other facility property. Repair or replacement costs will be charged to the responsible party.
11. PRIVACY AND DATA PROTECTION
11.1 Information collection and use:
We collect personal information including your name, email address, and phone number through our scheduling software for the purposes of managing bookings, processing payments, communicating about your appointments, and sending promotional materials. We also collect swing data from Trackman during your sessions, which is deleted periodically.
11.2 Security camera disclosure:
We do not currently operate security cameras inside our facility.
11.3 Customer data protection measures:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Your payment information is processed securely through our POS’s encrypted payment system. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
11.4 Marketing communication preferences:
We may send you marketing emails and promotional communications through our scheduling software and marketing software. You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link at the bottom of any email. Unsubscribing from marketing emails will not affect transactional communications related to your bookings and services.
11.5 Third-party data sharing policies:
We share your personal information with third-party service providers necessary to operate our business, including Mindbody (for scheduling, payment processing, and client management) and Constant Contact (for email marketing). Ae Game Golf is not liable for any unauthorized use, breach, or mishandling of your personal information by these third parties that occurs outside our reasonable control. Your use of our services constitutes acknowledgment that third-party providers operate under their own privacy and security practices, which we encourage you to review. We do not sell your personal information to third parties.
11.6 Data retention and deletion:
We retain your personal information for as long as necessary to provide services to you and comply with legal obligations. Inactive client accounts are automatically deactivated after 24 months of inactivity. You may request deletion of your personal information at any time by contacting us at info@aegamegolf.com, subject to our legal retention requirements.
11.7 Social media consent:
Ae Game Golf may take photographs or videos at our facility for marketing, promotional, and social media purposes. By entering and using our facility, you consent to being photographed or recorded in common areas and potentially appearing in Ae Game Golf’s marketing materials, social media posts, website content, and other promotional materials. If you do not wish to be photographed or appear in marketing materials, please notify staff upon arrival. You retain the right to request removal of any content featuring you by contacting us at info@aegamegolf.com, and we will make reasonable efforts to remove such content from our controlled channels.
12. FACILITY ACCESS AND HOURS
12.1 Operating hours and schedule:
Ae Game is open from 8am to 9pm on weekdays and from 8am to 4pm on weekends. These hours are subject to seasonal changes.
12.2 Holiday and special event closures:
Any closure due to holidays, special events, or any other factor will be announced to all clients via email and/or through social media.
12.3 Maintenance closure notifications:
Any closure due to maintenance or any other factor will be announced to all clients via email and/or through social media.
12.4 Member access privileges:
Member access is subject to the facility’s normal hours of operation. See our Membership Terms and Conditions for more details.
13. TERMINATION AND SUSPENSION
13.1 Grounds for immediate termination:
Ae Game Golf reserves the right to immediately terminate your access to services without refund for: violation of facility rules, threatening or abusive behavior toward staff or other clients, intentional damage to property, theft, being under the influence of alcohol or drugs, repeated violations of these terms, non-payment of fees, or any behavior deemed harmful to the facility, staff, or other clients.
13.2 Suspension procedures and appeals:
Prior to termination, Ae Game Golf may issue warnings or temporary suspensions for rule violations. Suspended clients will be notified in writing of the reason for suspension and the duration. Appeals of suspensions may be submitted in writing to info@aegamegolf.com within 14 days and will be reviewed by management.
13.3 Membership termination process:
Members and non-members alike must abide by all facility rules. Membership termination procedures are detailed in our separate Membership Terms and Conditions document.
13.4 Refund procedures upon termination:
If your access is terminated by Ae Game Golf due to your violation of these terms, no refund will be provided for unused services, lessons, or membership time. If Ae Game Golf terminates your access without cause, you will receive a prorated refund for any unused prepaid services.
13.5 Property removal requirements:
Upon termination or suspension of services, you must immediately remove all personal property from the facility. Personal property left on premises for more than 30 days after termination may be disposed of or donated at Ae Game Golf’s discretion. We are not responsible for storing or safeguarding abandoned property.
14. FORCE MAJEURE AND BUSINESS INTERRUPTION
14.1 Unforeseeable events (weather, emergencies):
Ae Game Golf shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, severe weather conditions, natural disasters, fires, floods, earthquakes, civil unrest, or other emergencies. In such events, we will make reasonable efforts to notify clients and reschedule services when possible.
14.2 Government restrictions and compliance:
We reserve the right to modify operations, limit capacity, or temporarily close the facility to comply with federal, state, or local government orders, regulations, or public health directives. No refunds will be issued for services interrupted due to mandatory government compliance, though we will work with clients to reschedule when operations resume.
14.3 Utility failures and equipment breakdowns:
Ae Game Golf is not responsible for service interruptions caused by utility failures (power outages, internet service disruptions) or equipment malfunctions beyond our control. In the event of equipment breakdown during a paid session, we will provide a prorated refund or credit for the unused portion of the session at our discretion.
14.4 Pandemic and health emergency procedures:
During public health emergencies, we may implement additional safety protocols, capacity restrictions, or temporary closures as deemed necessary for the health and safety of clients and staff. We will communicate any changes via email and social media. Membership fees may be paused or prorated during extended mandatory closures at our discretion.
14.5 Service interruption compensation:
Unless otherwise specified in these terms, Ae Game Golf’s liability for service interruptions due to force majeure events is limited to rescheduling services or providing credit for future use. We are not liable for any indirect, incidental, or consequential damages resulting from service interruptions beyond our control.
15. GENERAL TERMS
15.1 Modification of Terms:
Ae Game Golf reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any changes via email at least 30 days prior to the effective date of such modifications. Continued use of facility services after the effective date constitutes acceptance of the revised terms. If you do not agree to the modified terms, you may discontinue use of our services in accordance with applicable cancellation policies.
15.2 Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts of Massachusetts.
15.3 Dispute Resolution:
Any disputes arising out of or relating to these Terms and Conditions shall first be addressed through good faith negotiations between the parties. If such negotiations are unsuccessful within 30 days, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Massachusetts, and the decision of the arbitrator shall be final and binding. Each party shall bear their own costs and attorney’s fees unless otherwise awarded by the arbitrator.
15.4 Severability:
If any provision of these terms is deemed invalid, the remaining provisions shall remain in full effect.
16. CONTACT INFORMATION
Email: info@aegamegolf.com
Phone: (781) 214-0070
Address: 322 Reservoir St, Needham MA, 02494